Terms & Conditions & Returns Policy

Product Description

Suay Design endeavors to be as accurate as possible when describing our products. If a product offered by ourselves is not as described your sole remedy is to return it to us within our 30 day exchange period, in an unused condition for reimbursement.

Each item is meticulously checked for marks, scratches or defects before shipping.
Please note that we do not sell used items.


We take payment from your card at the time we receive your order once we have checked your card details and availability. Goods are subject to availability. In the event we are unable to supply an item we will inform you as soon as possible and a full refund will be given where you have already paid for the goods.

Title to any products you order on this website shall pass to you on delivery of the products, provided that we processed and received payment in full for the products.
All prices exclude delivery charges, unless expressly stated.

Ring Sizing

At Suay Design we understand the difficulties in sizing a ring correctly. Therefore we will happily exchange any unused ring for a different size, within our 30 day exchange period. If however, after an exchange has been made which is then followed by a refund we will ask for payment towards postage costs and processing fees. To assist you in sizing we recommend a professional ring sizing at a reputable jeweller.

Custom Made Rings

For each custom order testers will be manufaactured, please note that we can manufacture custom made rings in a 12mm width but an extra charge will be added to your order, please contact us for more details. This charge may not be refundable if a decision is made to reduce the width as testers will have to manufactured. 


Ring Engraving UK/Jewellery Engraving UK

Suay Design is now offering a ring engraving and jewellery engraving service. Please note that what you type in the engraving section is what will appear engraved, so we recommend double checking the sizes, spelling and dates with your customised piece. Our time line for engraving is three to seven working days but we do our best to complete within three days after payment has been made. Engraved rings, or jewellery cannot be returned or exchanged once engraved.

FREE Gifts

Where a free gift has been sent out if all item/s required to gain that free gift are then returned for a refund, without the free gift, then we will deduct the price of the free gift from the returned items.

Delivery Information

Please note that whilst we do our best to ensure the quick dispatch of your order some handmade items and special sizes can take up to 4 weeks.

UK Special Next Day Delivery (except ROI): Next day delivery, except weekends. £8.99
Royal Mail Special Delivery requires a signature. Orders received before 12pm on items in stock will be dispatched that day.
UK Signed For: Delivery in 2-3 days, £4.95, a signature is also required.
*UK Guaranteed Saturday Delivery, £12.95, Orders must be placed by 12pm Friday.
EU & Worldwide Tracked: 3-10 working days £12
All purchases will be sent via Royal Mail Airsure, and a signature will be required. Orders received before 12pm on items in stock will be dispatched the next day. Expect delivery within 3-10 working days.


  • If you should wish to cancel an order, you must do so via e-mail the same day to avoid charges. All cancellations after the day of purchase may be subject to a credit card processing fee.

  • Cancellations received after we have sent out the order will be subject to a credit card processing fee and the cost of the return postage.

  • Custom made rings are non-refundable or exchangeable once the order has been placed and testers are manufactured. 

You must also pay for the return of the order in its original condition via Royal Mail Special Delivery. We cannot accept returns without a return order number, this is the invoice number. Unfortunately we cannot accept liability for lost or damaged jewellery, so please ensure appropriate postal cover.

Cancellation of a Custom Made Ring

If testers have already been sent out and a request for cancellation is made we may refund the order minus a 10% fee, this is for the manufacture of the tester rings, postage costs and admin fees.

Late/Lost Deliveries

In the unlikely event that your delivery is late or not delivered, please contact us for your delivery number so you can trace it with your local Post Office (due to postal regulations we regret that we are not allowed to do this for you). If the delivery is lost we can only replace or refund the order after 20 working days, after which the Post Office classify the delivery as lost.

Suay Design cannot be held responsible for the late arrival or loss of delivery.

Returns Policy

At Suay Design if you are not totally satisfied we will refund or exchange items up to 30 days after the products delivery date. Except custom ordered/custom made items and earrings. Where a second item/exchange has been sent out free of charge, by ourselves, and is then returned to us for a refund we will deduct the cost of the postage from the product cost.

We ask that the items be returned in their original condition with packaging. Please include your name, address and invoice number. Return postage cannot be refunded unless items are returned, as described above, within 7 days (UK Delivery.) 

  • We regret that due to hygiene reasons there can be no refunds or exchanges on earrings.

  • Custom made or custom ordered jewellery is non-refundable and non exchangeable, so please ensure that the size is correct before ordering.
  • Unfortunately, we cannot accept liability for lost or damaged returned jewellery, so please ensure appropriate (Insured) postal cover.

  • Items which have been engraved are non-refundable and non-exchangeable. If an item appears faulty after engraving then we will happily exchange or refund the item. Suay Design will unfortunately not be liable for the engraving costs.

  • Returns may be subject to delivery costs and credit card charges in certain cases.

    At Suay Design we reserve the right to refuse a product if not returned within its original new and unused condition.

This does not affect your statutory rights.

Tester Rings

Promo Codes/Discount Vouchers

Discount codes are issued subject to availability and can be withdrawn without notice at any time. Suay Design reserves the right to stop discount codes being used against specific products. Only one discount may be used per order and these cannot be used for exchanges, extensions, money on account, delivery, gift packs or any other facility provided by Suay Design. Discounts can only be applied to internet orders.

Errors on Website

We reserve the right to cancel or change any order due to technical errors.

Links to other websites

Whilst visiting Suay Design you have the option to link to Websites operated by third parties, this does not mean that we endorse these websites. We do not make any representations or warranties about any websites that you may access through this website. They are independent of Suay Design and we have no control and take no responsibility for their information or activities.

In addition, our privacy practices may differ from those of other sites. If you provide personal information to these sites you will be subject to a privacy policy of the operator of that site, not that of Suay Design. Please ensure that you understand any other websites privacy policies before providing personal information.


Applicable Law

The contract between us shall be governed by the laws of England, and any dispute between us shall be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

Condition of Use, Notices and Disclaimers.

By using the Suay Design website you agree that:

  • You are subject to the terms and conditions in this legal notice, which may change at any time without notice.

  • You are subject to all applicable laws

  • Use of the website and services are undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.


This website and all elements are the property of Suay Design or our suppliers and are protected by UK copyright laws, including but not limited to:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations-both individually and as they are compiled on the site.

  • All code and software.

In addition, this website makes use of the 'Silk icon set' created by Mark James of www.famfamfam.com, under the Creative Commons Attribution 2.5 License.

Button css coding is based on an article written by Kevin Hale @ Particle Tree.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Suay Design on an 'as is' and 'as available' basis. Suay Design makes no representations or warranties of any kind, express or implied as to the operation of this site or the information included on this site, content materials or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, suaydesign.com disclaims all warranties expressed or implied. Including, but not limited to, implied warranties or merchantability and fitness for a particular purpose. Suaydesign.com does not warrant that this site, it's servers, or emails sent from suaydesign.com are free of viruses or other harmful components. Suaydesign.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.